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WASHING: Hand wash cold (under 30°C/86°F) with a mild, neutral detergent. Avoid soaking for extended periods to protect the natural fiber integrity.
DRYING: Do not wring or tumble dry. Gently press out excess water with a towel and lay flat to dry in a shaded, well-ventilated area to prevent fading.
STEAMING: If needed, use a handheld steamer on a low setting to refresh the shape. Avoid direct ironing to preserve the unique hand-hooked texture.
STORAGE: We recommend folding your items gently instead of hanging to maintain the original shape and prevent stretching over time.
PROCESSING: We aim to dispatch your order from our warehouse within 2-5 business days. Each item undergoes a final quality inspection to ensure it’s perfected before shipping.
GLOBAL SHIPPING: Enjoy Free Shipping & No Hidden Taxes on all orders. We utilize premium air freight to ensure your parcel travels safely and efficiently.
DELIVERY: Estimated arrival is 10-15 business days. A real-time tracking number will be sent to your email as soon as your order departs. You can easily monitor your parcel's journey by entering your tracking number in the "Order Tracking" menu on our homepage.
30-DAY RETURNS: If your purchase doesn’t perfectly resonate with you, we offer a hassle-free 30-day return policy for your peace of mind.
SUPPORT: Our team is dedicated to ensuring a seamless journey from our studio to your hands. Contact us anytime for assistance.
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